The customer service is excellent
The theme really takes a lot of work off your hands, and the customer support is unbeatable. Karla Stromberg has always taken care of my problems in no time at all and has been able to solve every problem so far. Highly recommended!
We have several online stores all with different themes. The Impact theme is the best by far - it has really great features, its modern and the support team are very helpful!
I've been using Maestrooo themes for years now. Their support is top notch!
⭐️⭐️⭐️⭐️⭐️ The Impact theme has been fantastic for our store, and the support team has been even better! I had a specific request to include SKU in the predictive search, and the team quickly provided a solution. Their responsiveness, expertise, and willingness to go above and beyond made the entire experience seamless. Huge thanks to Ana-Lucia for the outstanding customer service.
The theme is great and well coded- didn't need support for almost a year and when I did (my fault) the developer was quick to response and solved it quickly and professionally. Thank you!
The thing I love about this theme is the support. They always get back to me quickly, and actually answer the questions asked. Super appreciated!
I had a technical problem with a bug. I wrote to the support team, who got back to me within 5 minutes. Less than an hour later, the problem had already been fixed! Super fast and good service! Many thanks to Eduardo Hinnig for his great work!
Great theme that looks beautiful out of the box! The support team has also been helpful and responsive in answering my questions.
Nice clean professional theme. Lots of easy ways to customize it without requiring a bunch of code changes. Reached out once for support for a question and received response back within a few minutes. Crazy fast! The tech Eduardo that responded was knowledgeable and very clear on how to resolve. He made a change to our site all within just a few minutes. Excellent service from Eduardo!
If you have a custom font (which I imagine most established brands do) they won't help you to install it. "Computer says no". I had hoped such a professional-looking theme + provider would be forthcoming to a font change. Considering they can master their code much faster than me. I understand why they wouldn't do 3rd party app customisation, or major coding - but this attitude is too hands-off!
Hello, I think that globally its a good theme. But we have some problem with some applications. For example the Alma Pay payment doesn't work for the badge in the footer and produc page. Maybe a developper can help us? BR
Been using impact for a few years. It's a great theme, easy to use, and looks professional and up to date right out of the box which is huge.
The user experience is very good. I encountered a little trouble with the search box. After asking them for help, Gilda gave me a quick response and solved the problem perfectly. I am very satisfied
Bad experience because the filter at the bottom right does not allow you to correctly insert the support or newsletter plugin (bottom right or left) in the mobile version because it overlaps. The support 0 stars because it did not help to solve the problem. They added an extra feature without thinking about the basic features of the filter location in the collections.
